Terms & Conditions

INTRODUCTION

These terms and conditions relate to goods, which you offer to purchase from the Delicious Junction online store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities.

We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at customerservice@deliciousjunction.co.uk

PAYMENT

 

Paypal arrange our card payments. You do not need to have a Paypal account to order from us.

When our payment page directs you to Paypal there are 2 options.  Look for the triangle / arrow for the relevant option (you may need to click on the arrow to expand the option you need)

  • Pay with a Paypal account (it wants you to sign in to a Paypal account)

or

  • Pay with a Debit or Credit card (it is optional to sign into a Paypal account at this point)

 

DELIVERY TIMES

We aim to dispatch your order within 2 working days. In many cases orders are shipped next working day.  We tend to use APC, Interlink & DHL couriers.
International: Please allow up to 10 working days for delivery. We tend to use DHL or Royal Mail for International orders.

DELIVERY CHARGES (Per Order)

UK and Northern Ireland delivery cost – free
Southern Ireland and European delivery cost – £12.95
Worldwide delivery cost – £19.95

Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Delicious Junction.

EXCHANGES AND REFUNDS

We would like to ensure your complete satisfaction with the items you have bought from this website. If however you wish to return or exchange an item(s) please contact us at customerservice@deliciousjunction.co.uk and state whether an exchange or refund is required.

– We will accept items not worn, used or damaged.
– Please ensure we receive the goods within 28 days of their dispatch.
– For us to process your request it is essential that you also include a copy of your invoice.

Please return the goods to:

DELICIOUS JUNCTION LTD

C/O TEC PAC LTD

UNIT 20, ARKWRIGHT HILL FARM IND EST

LUTTERWORTH ROAD, COSBY

LEICESTERSHIRE LE9 1RH

We advise to send your shoes back via a guaranteed delivery service & get proof of postage as we cannot be held liable for any goods lost in transit to us.

Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund.

Once your goods have been accepted your exchange or refund will be completed within 10 working days.

Unless we have sent you incorrect, damaged or faulty goods we regret the cost of postage and packaging cannot be refunded to you.
We can only refund the card you originally used for payment.
CANCELLING YOUR ORDER

Delicious Junction try to get your order out as soon as possible. To cancel your order you can email us at customerservice@deliciousjunction.co.uk. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company so Delicious Junction will not be liable for the postage and packaging costs should this be the case
VALIDATION CHECKS

All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Delicious Junction will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.deliciousjunction.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Data protection – We do not share any data collected via our website with any 3rd party partners
GENERAL

Delicious Junction reserves the right to refuse any order.

 

Company registration number – 07078931